Gluon Pvt Ltd. (“Gluon,” “Gluon ERP,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
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This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, communicate with us, or use Gluon ERP and its related applications, modules, services, and support channels (collectively, the “Services”).
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By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.
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1. Information We Collect
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Depending on how you interact with Gluon ERP, we may collect the following categories of information:
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1.1 Account and Contact Information
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Full name
Business email address
Telephone number
Job title and department
Company name and address
Username and account credentials
Account preferences and settings
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1.2 Business and ERP Data
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When an organization uses Gluon ERP, the system may process information uploaded, entered, generated, or managed by authorized users, including:
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Employee and human resources information
Customer and supplier records
Sales, purchasing, and inventory information
Accounting and financial records
Production and operational information
Documents, reports, and system entries
Other information submitted through enabled ERP modules
The subscribing organization is responsible for determining what information is entered into Gluon ERP and for ensuring that it has the necessary authority to process that information.
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1.3 Technical and Usage Information
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We may automatically collect:
IP address
Browser and device type
Operating system
Login dates and times
Pages, modules, and features accessed
System activity and audit logs
Error reports and performance information
Device identifiers and approximate location derived from an IP address
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1.4 Sales and Support Information
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If you request a demonstration, submit an inquiry, or contact customer support, we may collect:
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Your contact details
Details of your inquiry or support request
Communication records
Meeting notes and product requirements
Feedback and survey responses
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1.5 Billing Information
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We may collect billing contact details, subscription information, invoices, and transaction records. Payment card or banking information may be processed directly by authorized third-party payment service providers and may not be stored by Gluon Pvt Ltd.
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1.6 Cookies and Similar Technologies
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Our website and Services may use cookies and similar technologies to:
Keep users securely signed in
Remember preferences
Understand website and system usage
Improve performance and user experience
Measure the effectiveness of marketing activities
You may control non-essential cookies through your browser or available cookie settings. Disabling certain cookies may affect the functionality of the Services.
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2. How We Use Information
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We may use personal and business information to:
Create and manage user accounts
Provide, operate, maintain, and improve Gluon ERP
Configure ERP modules according to customer requirements
Process subscriptions, payments, and invoices
Provide implementation, training, maintenance, and technical support
Authenticate users and manage access permissions
Monitor system performance and troubleshoot issues
Prevent fraud, unauthorized access, and security threats
Communicate service notices, updates, and administrative messages
Respond to inquiries and demonstration requests
Send marketing communications where permitted
Conduct analytics and improve our products and services
Comply with contractual, legal, regulatory, and auditing obligations
Establish, exercise, or defend legal claims
Where applicable, we process personal information based on consent, contractual necessity, legitimate business interests, or compliance with legal obligations.
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3. Customer Data and Our Role
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For information entered into Gluon ERP by a subscribing organization, that organization generally determines why and how the information is processed. In such cases, the organization acts as the data controller or equivalent responsible party, while Gluon Pvt Ltd. acts as its service provider or data processor.
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If you are an employee, customer, supplier, or other individual whose information has been entered into Gluon ERP by one of our customers, you should normally direct your privacy request to that organization. We will reasonably assist our customers in responding to valid requests where required.
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Each customer is responsible for:
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Providing appropriate privacy notices to affected individuals
Obtaining any legally required consent or authorization
Configuring user access appropriately
Ensuring that data entered into Gluon ERP is lawful, accurate, and relevant
Managing its users and protecting their account credentials
4. How We Share Information
We do not sell personal information.
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We may disclose information to:
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4.1 Service Providers
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We may use trusted providers for cloud hosting, data storage, payment processing, email delivery, system monitoring, analytics, customer support, cybersecurity, and related business services.
These providers are permitted to process information only for authorized purposes and are expected to protect it appropriately.
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4.2 Authorized Customer Users
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Information may be accessible to users authorized by the subscribing organization, depending on roles, permissions, and system configuration.
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4.3 Professional Advisers
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We may share information with auditors, legal advisers, accountants, insurers, and other professional consultants where reasonably necessary.
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4.4 Legal and Regulatory Authorities
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We may disclose information if reasonably necessary to:
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Comply with a law, regulation, court order, or lawful request
Protect the rights, property, and safety of Gluon Pvt Ltd., our customers, users, or others
Investigate fraud, security incidents, or misuse of the Services
Enforce our agreements and policies
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4.5 Business Transactions
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Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction. Where required, affected parties will be notified of any material change in how their information is handled.
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5. International Data Transfers
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Our customers, service providers, or technical infrastructure may operate in different countries. As a result, information may be processed outside the country in which it was originally collected.
Where required, we use appropriate contractual, organizational, or legal safeguards to protect information transferred across borders.
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6. Data Retention
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We retain information only for as long as reasonably necessary to:
Provide the Services
Maintain business and transaction records
Meet contractual commitments
Resolve disputes
Enforce agreements
Fulfil legal, regulatory, tax, accounting, and security obligations
Customer data is retained according to the applicable service agreement, subscription arrangements, backup schedules, and legal requirements. Following termination, customer data may be deleted or anonymized after the applicable retention or retrieval period, unless continued retention is legally required.
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Backup copies may remain for a limited period until they are securely overwritten or deleted through standard backup processes.
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7. Information Security
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Gluon Pvt Ltd. uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
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These measures may include:
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Access controls and user permissions
Authentication and account-security measures
Encryption where appropriate
System logging and monitoring
Backup and recovery procedures
Vulnerability management
Restricted employee and service-provider access
No electronic system or transmission method can be guaranteed to be completely secure. Users are responsible for protecting their login credentials and notifying us immediately if they suspect unauthorized access to their accounts.
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8. Your Privacy Rights
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Depending on your location and applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a portable copy of certain information
Opt out of eligible marketing communications
Submit a complaint to an applicable data-protection authority
These rights may be subject to legal limitations and verification requirements.
If your information is controlled by an organization using Gluon ERP, please contact that organization directly. For information controlled by Gluon Pvt Ltd., you may contact us using the details provided below.
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9. Marketing Communications
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Where permitted, we may send information about Gluon ERP, product updates, promotions, events, and related services.
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You may unsubscribe at any time by:
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Using the unsubscribe link in a marketing email
Updating your communication preferences
Contacting us directly
You may continue to receive essential administrative, security, billing, or service-related communications.
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10. Third-Party Services and Links
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Gluon ERP may integrate with or contain links to third-party websites, platforms, payment services, or applications. Their privacy practices are governed by their own policies.
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Gluon Pvt Ltd. is not responsible for the privacy, security, or content practices of third parties that independently control personal information.
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11. Children’s Privacy
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Gluon ERP is designed for organizations and business users. It is not intended for use by children without appropriate authorization and supervision.
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We do not knowingly collect personal information directly from children through our website for marketing or account-registration purposes. If you believe that a child has provided personal information to us without proper authorization, please contact us so that we can take appropriate action.
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12. Account and Organizational Responsibilities
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Customers and users must take reasonable steps to protect information within Gluon ERP, including:
Using strong and confidential passwords
Enabling available account-security features
Granting access only to authorized users
Reviewing employee access when roles change
Promptly deactivating accounts that are no longer required
Avoiding the upload of unlawful or unnecessary information
Reporting suspected security incidents without delay
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13. Changes to This Privacy Policy
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We may update this Privacy Policy to reflect changes in our Services, business practices, technology, or legal obligations.
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The revised policy will be published with an updated “Last Updated” date. Where required, we may provide additional notice through the website, application, or registered contact details.
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14. Contact Us
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For privacy-related questions, requests, or complaints, please contact:
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Gluon Pvt Ltd.
Product: Gluon ERP
Email: support@gluonerp.com
Telephone: +92 344 4114114 
Registered Address: 381 Block B , Faisal Town  Lahore
 Website: www.gluonerp.com
Please include sufficient information for us to understand and verify your request. We may request additional information to confirm your identity and protect your account and data from unauthorized disclosure.