Gluon Pvt Ltd. (Gluon, Gluon ERP, we, our, or us) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, communicate with us, or use Gluon ERP and its related applications, modules, services, and support channels (collectively, the “Services”).

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect‍

Depending on how you interact with Gluon ERP, we may collect the following categories of information:

1.1 Account and Contact Information

• Full name
• Business email address
• Telephone number
• Job title and department
• Company name and address
• Username and account credentials
• Account preferences and settings

1.2 Business and ERP Data‍

When an organization uses Gluon ERP, the system may process information uploaded, entered, generated, or managed by authorized users, including:

• Employee and human resources information
• Customer and supplier records
• Sales, purchasing, and inventory information
• Accounting and financial records
• Production and operational information
• Documents, reports, and system entries
• Other information submitted through enabled ERP modules

The subscribing organization is responsible for determining what information is entered into Gluon ERP and for ensuring that it has the necessary authority to process that information.

1.3 Technical and Usage Information‍

We may automatically collect:

• IP address
• Browser and device type
• Operating system
• Login dates and times
• Pages, modules, and features accessed
• System activity and audit logs
• Error reports and performance information
• Device identifiers and approximate location derived from an IP address

1.4 Sales and Support Information‍

If you request a demonstration, submit an inquiry, or contact customer support, we may collect:

• Your contact details
• Details of your inquiry or support request
• Communication records
• Meeting notes and product requirements
• Feedback and survey responses

1.5 Billing Information‍

We may collect billing contact details, subscription information, invoices, and transaction records. Payment card or banking information may be processed directly by authorized third-party payment service providers and may not be stored by Gluon Pvt Ltd.

1.6 Cookies and Similar Technologies‍

Our website and Services may use cookies and similar technologies to:

• Keep users securely signed in
• Remember preferences
• Understand website and system usage
• Improve performance and user experience
• Measure the effectiveness of marketing activities

You may control non-essential cookies through your browser or available cookie settings. Disabling certain cookies may affect the functionality of the Services.

2. How We Use Information‍

We may use personal and business information to:

• Create and manage user accounts
• Provide, operate, maintain, and improve Gluon ERP
• Configure ERP modules according to customer requirements
• Process subscriptions, payments, and invoices
• Provide implementation, training, maintenance, and technical support
• Authenticate users and manage access permissions
• Monitor system performance and troubleshoot issues
• Prevent fraud, unauthorized access, and security threats
• Communicate service notices, updates, and administrative messages
• Respond to inquiries and demonstration requests
• Send marketing communications where permitted
• Conduct analytics and improve our products and services
• Comply with contractual, legal, regulatory, and auditing obligations
• Establish, exercise, or defend legal claims

Where applicable, we process personal information based on consent, contractual necessity, legitimate business interests, or compliance with legal obligations.

3. Customer Data and Our Role‍

For information entered into Gluon ERP by a subscribing organization, that organization generally determines why and how the information is processed. In such cases, the organization acts as the data controller or equivalent responsible party, while Gluon Pvt Ltd. acts as its service provider or data processor.

If you are an employee, customer, supplier, or other individual whose information has been entered into Gluon ERP by one of our customers, you should normally direct your privacy request to that organization. We will reasonably assist our customers in responding to valid requests where required.

Each customer is responsible for:

• Providing appropriate privacy notices to affected individuals
• Obtaining any legally required consent or authorization
• Configuring user access appropriately
• Ensuring that data entered into Gluon ERP is lawful, accurate, and relevant
• Managing its users and protecting their account credentials

4. How We Share Information‍

We do not sell personal information.

We may disclose information to:

4.1 Service Providers‍

We may use trusted providers for cloud hosting, data storage, payment processing, email delivery, system monitoring, analytics, customer support, cybersecurity, and related business services.

These providers are permitted to process information only for authorized purposes and are expected to protect it appropriately.

4.2 Authorized Customer Users‍

Information may be accessible to users authorized by the subscribing organization, depending on roles, permissions, and system configuration.

4.3 Professional Advisers‍

We may share information with auditors, legal advisers, accountants, insurers, and other professional consultants where reasonably necessary.

4.4 Legal and Regulatory Authorities‍

We may disclose information if reasonably necessary to:

• Comply with a law, regulation, court order, or lawful request
• Protect the rights, property, and safety of Gluon Pvt Ltd., our customers, users, or others
• Investigate fraud, security incidents, or misuse of the Services
• Enforce our agreements and policies

4.5 Business Transactions‍

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction. Where required, affected parties will be notified of any material change in how their information is handled.

5. International Data Transfers

Our customers, service providers, or technical infrastructure may operate in different countries. As a result, information may be processed outside the country in which it was originally collected.

Where required, we use appropriate contractual, organizational, or legal safeguards to protect information transferred across borders.

6. Data Retention‍

We retain information only for as long as reasonably necessary to:

• Provide the Services
• Maintain business and transaction records
• Meet contractual commitments
• Resolve disputes
• Enforce agreements
• Fulfil legal, regulatory, tax, accounting, and security obligations

Customer data is retained according to the applicable service agreement, subscription arrangements, backup schedules, and legal requirements. Following termination, customer data may be deleted or anonymized after the applicable retention or retrieval period, unless continued retention is legally required.

Backup copies may remain for a limited period until they are securely overwritten or deleted through standard backup processes.

7. Information Security‍

Gluon Pvt Ltd. uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Access controls and user permissions
• Authentication and account-security measures
• Encryption where appropriate
• System logging and monitoring
• Backup and recovery procedures
• Vulnerability management
• Restricted employee and service-provider access

No electronic system or transmission method can be guaranteed to be completely secure. Users are responsible for protecting their login credentials and notifying us immediately if they suspect unauthorized access to their accounts.

8. Your Privacy Rights‍

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a portable copy of certain information
• Opt out of eligible marketing communications
• Submit a complaint to an applicable data-protection authority

These rights may be subject to legal limitations and verification requirements.

If your information is controlled by an organization using Gluon ERP, please contact that organization directly. For information controlled by Gluon Pvt Ltd., you may contact us using the details provided below.

9. Marketing Communications‍

Where permitted, we may send information about Gluon ERP, product updates, promotions, events, and related services.

You may unsubscribe at any time by:

• Using the unsubscribe link in a marketing email
• Updating your communication preferences
• Contacting us directly

You may continue to receive essential administrative, security, billing, or service-related communications.

10. Third-Party Services and Links

Gluon ERP may integrate with or contain links to third-party websites, platforms, payment services, or applications. Their privacy practices are governed by their own policies.

Gluon Pvt Ltd. is not responsible for the privacy, security, or content practices of third parties that independently control personal information.

11. Children’s Privacy‍

Gluon ERP is designed for organizations and business users. It is not intended for use by children without appropriate authorization and supervision.

We do not knowingly collect personal information directly from children through our website for marketing or account-registration purposes. If you believe that a child has provided personal information to us without proper authorization, please contact us so that we can take appropriate action.

12. Account and Organizational Responsibilities‍

Customers and users must take reasonable steps to protect information within Gluon ERP, including:

• Using strong and confidential passwords
• Enabling available account-security features
• Granting access only to authorized users
• Reviewing employee access when roles change
• Promptly deactivating accounts that are no longer required
• Avoiding the upload of unlawful or unnecessary information
• Reporting suspected security incidents without delay

13. Changes to This Privacy Policy‍

We may update this Privacy Policy to reflect changes in our Services, business practices, technology, or legal obligations.

The revised policy will be published with an updated “Last Updated” date. Where required, we may provide additional notice through the website, application, or registered contact details.

14. Contact Us‍

For privacy-related questions, requests, or complaints, please contact:

Gluon Pvt Ltd.
Product: Gluon ERP
Email: support@gluonerp.com
Telephone: +923 444 114 114
Registered Address: 381 Block B , Faisal Town  Lahore
Website: www.gluonerp.com

Please include sufficient information for us to understand and verify your request. We may request additional information to confirm your identity and protect your account and data from unauthorized disclosure.